After Installing the Feb 2015 Updates for Office 2013 ProPlus via ClicktoRun, OneDrive no longer opens with the error message:

"Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help. "

The eventviewer info is:

- <System>
  <Provider Name="Microsoft Office 15 Alerts" />
  <EventID Qualifiers="0">300</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-02-11T17:08:53.000000000Z" />
  <EventRecordID>605</EventRecordID>
  <Channel>OAlerts</Channel>
  <Computer>BP-W-7DB824.raydon.com</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Microsoft OneDrive for Business</Data>
  <Data>Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.</Data>
  <Data>702089</Data>
  <Data>15.0.4693.1000</Data>
  <Data />
  <Data />
  </EventData>
  </Event>


I have other office products on here including:

SharePoint Designer 2010

SharePoint Designer 2013

Microsoft PowerBI Designer Preview

and this is installed on Win 8.1 Enterprise

Kind of stumped what is causing this... I see KB2920798  mentions this error message is now added when cant open a document due to a mix of click-to-run and MSI install for office.  I only have click to run for Office 2013 and the MSIs are only for addons in excel (power query) and the additional Microsoft Software...

Anyone have ideas what is causing this and how to resolve?

• Edited by Glenn Heydolph Wednesday, February 11, 2015 5:22 PM

I uninstalled SharePoint Designer 2010 and rebooted and it now works...

Request can be closed.

• Marked as answer by Glenn Heydolph Wednesday, February 11, 2015 6:04 PM

I have the same error message but do not have SharePoint designer installed - any ideas?

A reboot resolved it for me.

This doesn't seem like an actual solution to the problem. We are experiencing this throughout my office as well. Does anyone have any idea which update is causing the issue? I'd like to find it and uninstall it

So it appears this issue is caused by the update KB2020798

http://support.microsoft.com/KB/2920798?wa=wsignin1.0

Which includes the "Improvement":

This update provides you an informative message when you cannot open an Office document on a computer that has both Office 2013 Click-to-Run edition and Microsoft Installer (.msi)-based edition installed. The informative message may resembles following:

Sorry, we can't perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.

Now, I'm getting the message even when I can open the document, despite the fact that the KB says it is supposed to show only when users Cannot open a document. I have MSI office ProPlus and click to run One Drive business and I've never had any issues. So I think there might be an issue on Microsoft's end with this update

I have the same problem. But I have Czech versions of the Word and OneDrive for Business ("OneDrive pro firmy").

I do not have the SharePoint Designer nor update KB2020798. I received KB2920746 on 11th February (plus other updates for Office, but any other for OneDrive for Business). Anyway, uninstall of the KB2920746 doesn't help.

The error in Czech:

Microsoft Word
Je nm lto, ale tuhle akci nememe provst. Na potai mte nainstalovan nekompatibiln produkty Office. Pokud mte sprvce, podejte ho o pomoc.
P1: 702089
P2: 15.0.4693.1000
P3: 
P4: 

It helped me to unistall OneDrive for Business (Onedrive pro firmy) - displeasing solution, right?;-(

• Edited by Jan Mach Monday, February 16, 2015 12:51 PM corrected KB number
• Proposed as answer by Maxim Kislitskiy Tuesday, February 17, 2015 8:14 AM

We are having the same problem at our organization.  Our best theory is that the C2R version of OneDrive for Business was installed by our customers as part of clicking on the "Sync" button in the web interface.  It's not a perfect theory, as some are using the correct MSI-based and updated client after clicking this button, but it's our best guess at this point.

What is irritating is that Microsoft will include these error messages in a hotfix, but still allowed the incompatible products to be installed alongside each other in the first place.

We found the issue to be that some users had the standalone version of OneDrive for Business - the one you find here - and when we upgraded them to Office 2013 ProPlus, the MSI version of OneDrive for Business.

Uninstalling the KB update allows them to open documents local to their machine, but would still break on SharePoint/OneDrive documents.  Uninstalling this standalone client fixed them up.  More info here

Also, some users found once they uninstalled the standalone OneDrive client, they couldn't directly edit documents in SharePoint anymore - they had to download them first.  If you run into this issue, run a repair on Office 2013 - it fixes an addon in IE that allows this functionality.

Hope that helps!

• Edited by Q-Tech 14 hours 35 minutes ago

We found the issue to be that some users had the standalone version of OneDrive for Business - the one you find here - and when we upgraded them to Office 2013 ProPlus, the MSI version of OneDrive for Business.

Uninstalling the KB update allows them to open documents local to their machine, but would still break on SharePoint/OneDrive documents.  Uninstalling this standalone client fixed them up.  More info here

Also, some users found once they uninstalled the standalone OneDrive client, they couldn't directly edit documents in SharePoint anymore - they had to download them first.  If you run into this issue, run a repair on Office 2013 - it fixes an addon in IE that allows this functionality.

Hope that helps!

• Edited by Q-Tech Wednesday, February 18, 2015 9:17 PM

UPDATE & REBOOT worked for me. Didn't uninstall anything.

I suspect MSFT fixed this pretty quickly.